Privacy Policy

BOUQUETX ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://bouquetx.com.

1. Information We Collect

1.1 Information You Provide Directly

• Account information: Name, email address, phone number
• Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
• Support communications: Messages and information you send to [email protected]

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, session duration, subscription status
• Device information: Device type, operating system, app version (IBO Player)
• IP address: Used for region detection, fraud prevention, and service delivery
• Cookies: Session cookies for authentication; analytics cookies for service improvement

1.3 Information We Do Not Collect

We do not collect sensitive personal data such as government ID numbers, biometric data, or financial account details beyond payment processing.

2. How We Use Your Information

• Deliver the Service: activate and manage your subscription, authenticate your device
• Process payments and send receipts
• Provide customer support
• Improve the Service through usage analysis
• Send service communications (no unsolicited marketing)
• Prevent fraud and abuse
• Comply with legal obligations in Ireland

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Legal Basis for Processing

Under GDPR and Irish data protection law, our legal bases are: contract performance, legitimate interests (fraud prevention, security), legal obligation, and consent where explicitly requested.

4. Data Sharing

We share data only with payment processors, infrastructure providers (under data processing agreements), and legal authorities when required by law. All third parties must maintain appropriate security measures.

5. Data Retention

Data Type	Retention Period
Account data	Duration of subscription + 90 days
Payment records	7 years (legal compliance)
Support tickets	2 years from resolution
Usage/log data	90 days rolling

6. Cookies

We use essential cookies (login sessions) and analytics cookies (page views). We do not use advertising or third-party tracking cookies. You may opt out of analytics cookies via your browser settings.

7. Your Rights

Under GDPR and Irish law, you have the right to: access, correct, delete, restrict, object to processing, data portability, and withdraw consent. Contact [email protected] to exercise these rights. We respond within 30 days.

8. Data Security

We implement TLS/SSL encryption, encrypted storage, access controls, and regular security reviews. In the event of a breach, we will notify affected users and relevant authorities as required by Irish law.

9. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect data from minors.

10. International Transfers

If data is transferred outside Ireland/EU, we ensure appropriate safeguards (standard contractual clauses or equivalent).

11. Changes

Updates will be posted at https://bouquetx.com/privacy.html with a revised date.

12. Contact

Email: [email protected]
Website: https://bouquetx.com